Please note that all orders placed now will leave our warehouse on Tuesday 28th May 2024 due to the bank holiday

Contact Us

We would love to hear from you. So, if you have a query about a product, an order update or a business trade enquiry then please get in touch using our contact details provided below.

Please note that we operate from a warehouse and are are unable to accept visitors to our premises. Our frequently asked questions section below may help answer your enquiry.

Spring Bank Holiday 2024

Our office is now closed for the Spring Bank Holiday.

We are back in the office to answer enquiries on Tuesday 28th May 2024.


OFFICE OPENING HOURS
Monday to Friday, 9 am to 5 pm


TELEPHONE
01623 858990

OFFICE ADDRESS
Torch Direct Limited
Nunn Brook Road, The County Estate
Huthwaite, Sutton in Ashfield
Nottinghamshire
NG17 2HU
United Kingdom

COMPANY REGISTRATION NUMBER
08737876
Registered in England & Wales

VAT REGISTRATION NUMBER
GB894822478

Frequently Asked Questions

Where can I find more information about your shipping services?

Please visit our Delivery Information page.

How long will it take to receive my order?

All orders that are placed before 3 pm Monday to Friday will be dispatched on the same day, please note that we do not dispatch at weekends or on public holidays.

Delivery is usually 1 to 4 days after dispatch depending which service has been used.

What is your returns policy?

Please visit our Returns Policy Page

How long does laser engraving take?

We can engrave and dispatch your order on the same day if you order before 3 pm (Mon-Fri).

Please note that we do not dispatch at weekends or on public holidays.