How to Order

We aim to make your online shopping an easy and enjoyable experience, here are a few guidelines.

The Shopping Basket

As you browse the site you can add items to your shopping basket where you see the "add to basket" button. Once an item is added you can amend the quantity required or delete it from your basket if you change your mind. To view the contents of your shopping basket click "view basket" on the navigation bar at the top right hand side of the screen.

Completing Your Order

When you are ready to complete your order, click on "view basket" and check that your order is correct. Then click on the "checkout" button, where you will be asked first for your name, card address, delivery address and contact details, then just follow the easy online instructions. All you need do to complete the order process is fill in your credit card details at the SSL secured screen. Please click on the padlock icon if you wish to verify our certificate.

After ordering you will receive a confirmation email within a couple of minutes that will confirm your order and payment details.

Methods of Payment

All major credit and debit cards are accepted, our payment service provider is SagePay. The SagePay system uses SSL encryption which is specifically designed to safeguard customer payments over the internet. SSL is a system developed by Netscape for transmitting private information via the Internet. It uses encryption technology, developed by RSA Security, to scramble a message so that only the recipient can unscramble it. Credit card numbers are transmitted in encrypted form and are not disclosed to, or stored by Torch Direct Limited.

We have an on-line postage calculation system, so that you pay according to the weight of your order this will be displayed on the shopping basket page. All prices quoted are fully inclusive of VAT where applicable.

Sales Support

The vast majority of browsers should support the technology we have used on the Torch Direct web site, but should you experience any difficulties or if you have any queries do not hesitate to contact us.